Ordering & Shipping
Q: Do you offer free shipping?
A: Yes. We offer free standard shipping on every order shipped within the contiguous United States (excluding Alaska, Hawaii, and U.S. territories). No minimum purchase is required.
Q: Where do you ship?
A: Currently we only ship to addresses inside the United States (mainland only). We do not ship to P.O. boxes, APO/FPO addresses, or international locations.
Q: How long will it take for my order to arrive?
A: Total delivery time = processing time + shipping time.
Processing time: 1–3 business days (Monday–Friday, excluding holidays).
Shipping time: 3–5 business days after processing.
Please expect your order to arrive within 4–8 business days from the date of purchase.
Q: Can I track my order?
A: Yes. Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use that number to monitor your package’s progress.
Q: Which payment methods do you accept?
A: We accept Visa, MasterCard, and PayPal. We do not accept American Express, Discover, cash, checks, or COD.
Returns & Refunds
Q: What is your return policy?
A: You may return eligible items within 30 calendar days from the date you receive your order. Items must be unused, in original condition, and with all original packaging. Products with quality issues are also accepted.
Q: How do I start a return?
A: Please email our support team at info@beauttyofjjoseon.com with your order number and reason for return. We will provide you with a free prepaid return shipping label and instructions.
Q: Do I have to pay for return shipping?
A: No. We offer free returns for all eligible returns within the 30‑day window. There is also no restocking fee.
Q: How long does it take to get my refund?
A: Once we receive your return, we inspect it within 1–2 business days. Approved refunds are issued to your original payment method. Please allow 7–10 business days for the refund to appear on your bank or credit card statement (timing depends on your financial institution).
Product & Quality
Q: What does “Beautty of JJoseon Quality” mean?
A: We are committed to providing authentic, high‑quality Korean skincare and beauty products. Every item is sourced from authorized distributors and stored in our Maryland facility to ensure freshness and authenticity.
Q: Where are your products made?
A: Our products are formulated and manufactured in Korea by trusted partners who meet strict quality and safety standards. For specific details, please refer to the individual product pages.
Customer Support
Q: How can I contact customer support?
A: You can reach us by:
Email: info@beauttyofjjoseon.com (response within 1 business day)
Phone: +1 301-991-4423 (Monday–Friday, 9:00 AM – 6:00 PM ET)
Mail: 16257 Woburn Rd, Sharpsburg, MD 21782, United States
Q: How quickly do you respond?
A: We aim to respond to all email inquiries within one business day. For urgent order issues, calling us during our service hours is the fastest option.
Summary of Key Policies (as shown on our website)
Shipping: Free – US mainland only, 1‑3 days processing + 3‑5 days delivery
Returns: 30‑day free returns, no restocking fee, prepaid label provided
Refund timing: 1‑2 days to process + 7‑10 days to appear on statement
Payment: Visa, MasterCard, PayPal only
Contact: Email, phone, and physical address as above